AlfaTrex is an Indonesian Express Logistics brand focused on providing their services solely to the e-commerce industry. They also have their own business shop in addition to providing their express logistics services to other e-commerce services in the country. The following guide is meant to help you track your shipment shipped via their company. Read on to find out how.
Steps to Track
Tracking your AlfaTrex courier is very simple. All you need is the Air Waybill Number which is basically the number of your Air Waybill. A Waybill is a traditional receipt which doubles up as a legal contract holding their enterprise responsible for the courier being shipped right up until it reaches the proper destination. This takes care of the legal safety of both parties involved against a multitude of varying problems, the biggest being false theft accusations and damages during transit. That’s why the Waybill was originally started out.
The Air Waybill is simply a Waybill modified for travel purposes through the air. The following is how to track your package:
- Search for your Air Waybill Number on your Air Waybill.
- Enter the AWB no. into the text field.
- Click on track.
And that’s as simple as that. You can now track the belongings of your package as it traverses the terrains of Indonesia on its way to you.
The tracking tool on our site works quite in the same fashion, except it is in English.
Customer Support and Helpline
Delivering couriers, especially with the pressure of e-commerce industries weighing down on you is no easy task. There are tons of couriers to take care of every day. You have to dispatch them all to the correct address, and perfectly on time. A simple failure can cost the company quite a lot of money. A blunder, on the other hand, is something catastrophic to imagine.
Despite the best care given to your courier, there is a lot that can go wrong. The contents inside can get damaged during transit. Furthermore, it can be delivered to the wrong address. You courier is also liable to get lost or stolen entirely. However, that’s not the worst that can happen.
But if all goes according to plan and practice, your courier will reach the destination safe and sound and on time, if not before time. We would like to remind you that that is what happens more often than not. Hence, if you would like to reach out to AlfaTrex to commend them for their service, provide them with some feedback, lodge a complaint, or simply open new business opportunities, you may reach out to them via the following means:
- You can send them a mail at
Jl. MH. Thamrin No. 9,
Cikokol – Tangerang,
- You can call them on +62 21 5314 1375.
- You can shoot them an email on CS@alfadigital.id.
Remember that we take no responsibility for the fate of your shipment. We are merely here guidance regarding tracking your shipment.
AlfaTrex is an Indonesian Express Logistics brand designed especially for e-commerce brands in Indonesia. They acknowledge the growth of e-commerce in the Asia-Pacific region. They aim to become the first choice for customers when it comes to shipping services. Their mission is to Provide reliable and fast delivery services for their customers. They also have a 2I 3K culture which stands for Integrity, Innovation, Productivity, Teamwork, and Customer Satisfaction.
They already provide their services to most e-commerce services in the country of Indonesia. Furthermore, they also have their own e-commerce store named AlfaMart, which uses the same logistics facilities. They provide all sorts of e-commerce oriented services such as express delivery, reverse logistics, proof of delivery, cash on delivery, and much more to help e-commerce companies grow further. Not much else is known about the company.
AlfaTrex is headquartered in the country of Indonesia, where it operates. It has complete coverage all over Indonesia, even though it solely provides services to individual customers and e-commerce services. They do not have any international operations as such.
Unfortunately, we don’t have an idea of how much AlfaTrex charges for the provision of their services. Our team is currently working on finding out a more generalised format of prices from them for your convenience and reference. We will update the prices here as soon as we get them ourselves. However, if you would like to find out the estimate for a specific shipment, or are looking for the costs of new co-operative ventures, you can either contact them or use the rate calculator found here to get an estimate.